Words can hardly begin to express the warmth and gratitude I feel toward you, your staff and your lovely wife for all that you’ve done for Keenan and me. It has been a long and arduous road for all of us. From the outset each and every individual in your office has consistently treated me with dignity, compassion and at times even a little levity. They are wonderful, dedicated people. You should be proud of your team as I’m sure you are… Often, and of great value, was that you succinctly told me the truth without embellishment when the news was bad. You then gave me choices via offering options with rationale which assisted in us moving toward the solution as a team. I do not know the law; but that you included me in the decision making process is so empowering to a parent who feels helpless and hopeless and in such an altogether powerless situation… To all of you, thank you. I am eternally grateful for the professional and warm way in which you have treated me.
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